Human Resources

HR Business Partner

Pune, Maharashtra   |   Full Time

SmartServ( is a product startup from the house of award-winning SaaS business solutions. SmartServ's founding team consists of UW Madison, UC Berkeley alumni with strong-domain knowledge having built top-notch products and implementing them at Fortune 500 companies. 


SmartServ is on a mission to build a powerful AI-powered assistant enabling service business' to focus and increase their sales metrics by scoring on lead opportunities which are ideally lost in the field. We are constantly mining recommendations to help service contractors gain efficiency and helping them spend more time in front of customers, not computers. Our customers stay in control of their business and have visibility into the most important data and metrics required and we give them insights to do more. At SmartServ, we aren’t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves and make mistakes. We encourage you to challenge our status quo.

We currently are on a lookout for an HR-Business Partner who can work on various human resources operations and ensure they’re aligned with our business goals. We are seeking candidates with a credible attitude, who are humble, energetic, ambitious, and can thrive in a fast-paced ambiguous environment. 


This role will give you an exponential career growth - an accelerated path for a top management role, or an edge for a top-tier MBA institution or for starting your own venture (aspiring entrepreneurs).


Considering this to be a high impact role, you would have to work with the CEO and Senior Management for the initial six months, which will require you to work at night (US Eastern Time).


@Smartserv you will:

  • Wear multiple hats, leading to a tremendous opportunity to gain end to end ownership with our Development, Sales & Customer Success teams

  • Be leading newfound opportunities in the team building activities within the company (Team Empathy)

  • Gain high visibility and work directly with our Founder, Senior Management to ingrain our culture within the daily experience of our team(Culture Champion)

  • be our hands-on strategist and evangelist in reaching out to high-potential talent in order to build our talent pipeline (Recruitment)

  • Work collaboratively with the management to understand the business requirements and define consistent data-driven hiring metrics and goals. Lead talent planning initiatives, including manpower planning and resource rationalization.

  • Be vigilant in scanning the external environment to anticipate business and talent threats and opportunities. 

  • Use your financial acumen to broadly balance resources and understand the financial implications and tradeoffs of investments in every aspect of the business, including talent.

  • Be technological savvy to drive efficiencies and to engage the workforce through innovations in technology solutions.

  • Bring in a risk management perspective with regard to talent and the ability to convey the importance of talent at all levels as a fiduciary issue to the board and the leadership team.

  • Use your legal literacy to help ensure a culture of compliance and integrity at every level of the organization and across borders.

  • Use your operational ability to ensure that the transactional aspects of HR are well executed in a world of fast-moving and changing expectations of the employee population.

  • Regularly track pipeline, priorities, and performance data to share with the team.

  • Oversee all the aspects of employee life cycle until the exit of an employee such as Induction, On-boarding, Employee Benefits, Rewards and Recognition, Employee engagement, new HR initiatives and exit interview feedback

  • Be the engagement point of contact for all requests regarding workplace support.

  • Plan and organize team-building events and assist in cultivating a collaborative, friendly and fun work environment.

  • Proactively identify opportunities for efficiency and ways to improve our employer brand and candidate experience.

  • Screen resumes and interviews with potential candidates to determine fit (technical and cultural)

  • Work with the executive team to schedule interviews and follow-through with candidates on feedback.

  • Drives performance measurement and appraisal system for the organization


Traits and characteristics we are looking for:


  1. 5+ years of experience into Talent acquisition and key HRBP areas

  2. Highly driven and hungry individuals with strong organizational skills and a good eye for talent.

  3. Self-starter with exceptional persistence to excel in a quickly changing, unstructured environment.

  4. Ability to remain calm under pressure while managing multiple events, and conflicting priorities.

  5. Have high levels of personal accountability, sound judgment, and discretion in handling confidential information and situations.

  6. Excellent written communication and interpersonal skills - conveying clear and impactful messages through various channels across levels and building strong, productive relationships.

  7. Comfortable with numbers and drawing insights from analytics to make our processes smarter and more efficient.

  8. Proficiency with MS Office suite, G-Suite tools, and experience working with HRIS and Applicant Tracking Systems

  9. Experience working with a technology startup would be a bonus.

What You’ll Gain:

  1. Ground floor opportunity: Chance to shape the strategic direction of the company.

  2. Work directly with the CEO and core team

  3. A chance to work on challenging problems and exercise creativity and leadership in your work

  4. A team of highly ambitious, fun and collaborative co-workers who will fight beside you in the trenches to accomplish the amazing  

  5. A chance to feel passionate about your job and change the course of an entire industry

Some of the characteristics of SmartServ’ians:

  1. Ambitious, highly driven and a hustling get-it-done rock star

  2. Cheerful and full of positive energy with the ability to uphold employee morale

  3. A creative problem solver and scrappy/resourceful

  4. Have a passion and commitment to exponentially grow in a career as well as a collaborative mindset for your colleagues.


Feel like a good fit? We would love to talk to you!

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